OUR SERVICES

Our Team is dedicated to assisting you with all your IT-related needs. Whether it's designing and setting up your computer network or repairing/maintaining your systems, we're here for you.

Business IT Support

Help Support Me provides efficient, fast, and friendly IT support for desktops, servers, networking devices and applications. If you depend on your IT infrastructure for your business, it is important to ensure that your IT support provider is responsive and effective.

IT Outsourcing

As a business owner, you may have occasionally considered the benefits of outsourcing your IT support department but were unsure of which IT company to choose to meet your needs.Help Support Me provides IT outsourcing to many small and medium business in Sydney as we know that a smoothly functioning IT network is a fundamental component for aspiring businesses in today's world.

IT Consulting

Help Support Me Technology provides a large number of small to medium sized business clients in the Sydney CBD and wider metropolitan area with IT consulting services on an ongoing basis. It takes a breadth of knowledge and expertise to make the correct infrastructure decisions.

Data Recovery

Data recovery continues to be a highly sought-after service despite the increase in overall quality of hard drives. Thankfully we have well-developed technical expertise when it comes to data recovery, with access to a clean-room when required.

Cloud Backup

Each business is provided with offsite storage which is housed in our data centre. In the event of a disaster we have the ability to get you up and running within hours rather than days.

Virtualization

The latest and greatest way to improve infrastructure for the office is to take things virtual. Virtual offices are popular because they are an efficient, simple way to do business.

Business Continuity Planning

Most businesses rely on smoothly operating IT infrastructure. However, there is always potential for minor or indeed major disasters to occur. A fire in your server room, for example, could have enormous consequences to your business if you do not have the proper systems in place to ensure redundancy of your data.

Remote Support

In most cases, our IT specialist team are able to deal with computer problems remotely without 'physically' changing any hardware on your PC. Resolving computer issues such as viruses, malware, IT Specialists minimises computer repair time and allows you to get back to your day to day tasks sooner.

Cloud Services

A cloud solution is essentially the delivery of computing and storage capacity as a service, rather than utilising your own fixed infrastructure. Cloud Services essentially allow you to increase capacity or add capabilities to your business without requiring new infrastructure, training new employees, or licensing new software. It also gives you the ability to work from any PC worldwide.

Business IT Support & Computer Repair Sydney

"Managed Services" means better management, inspired leadership, strategic planning and efficient computer support for your organisation. Managed IT Services are designed to eliminate the problems businesses have in managing their computer environment. We provide managed services and expert IT support designed to Maximise the efficiency of your operations. Our focus is on you and making technology work for your business give us a call.

Comprehensive IT solutions allow you to:

  • Get back to basics in your key business operations – let our Engineers protect your technology instead
  • Increase productivity – Support that streamlines your business
  • Expect consistency in computer network maintenance and IT costs – IT support with a flat monthly that fits your budget
  • Know you're safe – your business technology is safe and secure on our watch

Our managed service plans ensure your business IT requirements are well looked after and managed at all times. Being on the front foot, allows our staff to detect, plan and respond before downtime or disruption is caused to your staff and business operations. This strategy ensures your business IT is always functioning at its optimal level delivering the return on investment and productivity you expect.

Managed IT Services Deliver

 

Unlimited Support

Unlimited system support with a difference. We don't just get your systems back online we ensure they stay online.

Response Times

Issues are prioritised & receive a response from our staff within 30 minutes for critical issues and 2 hours for non-critical issues. Response times are guaranteed!

IT Management

We support and manage your IT system from start to finish. We take on responsibility for every aspect of your IT system.

Afterhours Support

You will gain access to our responsive, on-call 24/7 emergency support service for the unexpected out of hours support.

8am - 6pm Support

Our team is available in the office between 8am and 6pm, Monday – Friday on business days.

System Monitoring

Monitors are setup for your entire system remotely and self-heals any recurring issues or escalates them to our support team.

Consulting & Planning

We actively work with you on a business level to understand where you are going and develop an IT roadmap to ensure we are ready for your next big thing.

Technical Support

Unlimited technical support from our engineers to resolve any system issues you may have.

Maintenance

We develop a maintenance routine for each client to perform updates and housekeeping at convenient times and minimise down time of their systems.

Monitoring

Our system monitors will monitor the availability & performance of your system and alerts our team to any problems.

Internet & Phone System

Managed internet and phone systems so we keep things simple for you.

Antivirus

To protect your network from viruses that enter via the Internet or portable media, we install Antivirus software on all covered workstations and servers.

Free system consultation

Have us take a good look at your IT system and give some advice on the future. Arrange an appointment today!

Get your free assessment NOW

Why Outsource ?

Help Support Me are all looking for a way to save money without cutting corners, especially in business. Here are 5 reasons you may want to consider outsourcing your IT Support or even using outsourced IT services to compliment your existing IT department.

  • Cut Costs at the Bottom Line - By outsourcing your IT support department you can save in the following areas: salary, insurance, paid leave, sick time, and taxes per employee.

  • Buying Unlimited Support Really Does Save - If you’re on our Managed service plan then you get unlimited remote support. With unlimited IT support you keep a stable budget every month.

  • Benefit from Expanded Knowledge Base - Having Help Support Me handle your IT support department brings a wealth of knowledge from many different backgrounds. Help Support Me handle IT support services for business, and bring all our experience at no extra cost to you.

  • Remote Support Technology Cuts Time and Expense - If your laptop starts acting up when you are not at the office, your local onsite tech cannot help you. Using remote technology, our IT experts can log into their system from our Network Operations Center and help your employee on the road. Not only can we remotely access customer computers, we also connect to tablets and smartphones too!

  • After-Hours Accessibility - When your business closes for the day, does your technology? What happens when something happens after hours? Do you call your employee? What if they cannot make it? Outsourcing to Help Support Me Solutions offers a solution to this problem.


Supplement Your Existing IT

Perhaps you have close relationship with your internal IT support, or maybe they configured your infrastructure from the ground up and letting go of them is not an option? If that person is spread too thin, we can help.

Let us take the tier 1 and 2 issues to help your staff focus on that important job that you have them on. Call us today on (02) 8381 0000 to find out how we can help to secure and maintain your systems, and save you time and money.

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